Notable Outcomes Achieved across our many WCL Projects

• Increased Revenue
• Decreased Costs
• Aligned and Coordinated units, departments, professions
• Improved Operations in critical areas
• Redesigned processes and reformed practices
• Redesigned physical workplaces
• Enhanced planning and decision making
• Developed staff, mentored leaders
• Improved job satisfaction, morale, civility
• Enhanced organizational learning and training practices

Sample of IRL projects, 1995-1999

• Engineering Spaces, an ethnographic look at how engineering staff at Sun Microsystems use their workplace environment
• Life insurance sales and agent identities, an ethnographic action research and consulting study of State Farm Insurance Agents and their motivations for selling (or not) life insurance.
• User-centered Design processes, ethnographic & participatory design with Steelcase, the workplace environment designer and manufacturer.

Sample of Projects with the VA, 1999 - 2005

• Patient Transfer Coordination, 5 VA medical centers in 5 cities, across three states, NM, AZ, TX. Multi-site. Redesign and re-align policies, processes and practices for transferring patients to other VA centers
• Bed control and Discharge Planning, Palo Alto VA medical center. Coordinate clinical care activities with all ancillary activities related to bed control and discharge planning and implementation.
• “Fee Basis” Non-VA Care Cost Containment, 5 VA medical centers in 5 cities across the OHIO VA network. Comprehensive review and redesign of key components in the ‘Fee Basis’ program.
• Reasonable Charges, Wichita VA Medical Center. Build knowledge and communication resources to enable the VA staff to handle major change in veteran’s benefit determinations.
• Screening Colonoscopy backlog reduction, Charleston VA medical center. Determine how to recover from a very large backlog of patients needing screening colonoscopies; revise policy, processes and practices.
• C.H.A.M.P.I.O.N.S. staff development, Roseburg OR VA medical center. Evaluate, enhance and transfer effectively a successful staff development program from one VA medical center to another.