Outline of a WCL Project

• Settling on a project
• Identifying team members
• WCL Workshop (1.5 days)
• New solutions Embedded in Practice
• Host organization reclaims the process

WCL Discovery
(3 to 4 days)

• Work practice analysis, informal interviews and observations using participatory ethnography
• Extended Discovery, where advisable and feasible

Deep Implementation

• WCL Co-Design Workshop
  (2 days, 3rd to 6th week in)
• Collective analysis of discovery findings (social creation of practical and strategic knowledge, just in time)
• Deciding which processes, practices and organizational arrangements to target for new design solutions
• Brainstorming solutions, followed by review and critique of new designs
• Choosing which new designs to be implemented
• Planning and organizing for Deep Implementation
  

WCL Process Main Phases:

Discovery, Co-Design, Deep Implementation
On the surface, the WCL process looks like many other high-performance, change management processes. And, of course there are similarities across the genre.

WCL is distinct from others in how we conduct the discovery phase — using a wholly new style of participatory ethnography — and by our underlying approach and philosophy, which emphasizes the social, informal and local. We also use state of the art participatory design methods in the Co-Design phase, a practice that is less common than supposed.

Identifying & Defining issues, challenges & goals, and selecting a team
Once we have identified the theme, topic, and scope of the work to be done, we work with you to identify staff from the key units or professional grades and positions who should be part of the WCL team.

WCL Planning and Orientation Workshop
With the team identified, we schedule a 1.5 day project orientation and methods Workshop. We open up the theme, challenges and goals for in-depth discussion. We introduce key WCL ideas, rehearse ethnographic methods, and plan the discovery work. Then on to the main phases.